How is the status of the call centers nowadays?

I do not have any work for almost 3 months and from to time, I am looking for freelancing jobs. It is very difficult to go outside and be with other people that possibly might infect. I am not saying the become a caveman and stay at how or always become suspicious on all the people, we just need to be very careful. The enemies that we have right now are not as deadly as Spanish flu but it passes easily to one person to one person. I check online and there are few call centers offering a work from home options, this might be the new normal they are saying. It just came to my mind how is the call centers now.

I talk to my colleague and I found out that some call centers have an account that been pull out because they can’t able to sustain the needs of the number of calls. In callcenters by the way, they have an agreement on how they may call they can able to assist and if they have not able to reach it, they will be penalized. As far as I know, this is how the callcenters works. They paid on how many calls they receive, so the more complaints the better. The solution now is to let the people work from home but there is a lot of challenges. The location of the agent? internet? Devices and most of all, will the campaign allow them to work. Some campaigns are very strict in the information of the customer especially if its a financial campaign. It might cause some fraudulent issue and might cause suing the company. Some can able to work and some are not. From the perspective of the business owners, they do not want to lose business but at the same time, they do not want to lose people. Even me that is really a hard decision to make. How they able to pass this kind of situation they have? They have been here in the Philippines for so long and I hope they have some countermeasure in this case.

All of what I say here is only my opinion. If there is someone that is knowledgeable than me please do not hesitate to comment or contact me. I am really worried because a lot of employees might lose work because of this pandemic event that the whole world encountering right now. I am praying that this will be over and the people also have a lesson regarding this event.